In-stock items ship within 48 to 72 hrs; items that have to be fumigated will dispatch within 5 days. In the event that the item is out of stock, S.M.A Art & Craft will be in touch via email. The lead time for dispatch will depend on the courier.
We ship all our products from Cape Town, South Africa. You will receive your tracking number via email immediately upon shipment. Local orders are dispatched with local couriers.
International orders are dispatched with POSTNET courier, DHL courier or registered international airmail. The choice of shipper depends on product(s) ordered. The shipping times can vary and approximate. However, there may be delays at customs in the destination country, over which we have no control.
Please note: Shipping prices vary depending on the delivery address of orders and the 'bulk' of each item, and as such shipping / freight is calculated at the checkout due to your delivery address, and the unique size, weight and fragility of each item.
If you have problems with your online order, please contact us via the contact details listed on the ‘Contact Us’ page of this website.
You can also email any time and we will respond as soon as possible.
*Excluding public holidays as some courier companies do not operate. Due to this we are not able to Dispatch orders on these days.” Once your order has been placed online, please allow 1 business day for it to be processed and shipped.